megapulsa Casino & Sportsbook Data Care

This page describes what we collect when you use megapulsa and how we keep that data protected. When you download our Android APK, access our site via iOS browser, or log in on desktop, we collect information to verify your identity, process your deposits and withdrawals, and ensure account security. Our data handling follows encryption standards and regulatory compliance across all devices and payment methods you use on megapulsa.

We at megapulsa do not sell your personal information to third parties. We use your data internally for account verification (KYC), fraud prevention, and to improve your gaming experience. We also log your account activity—every bet, every deposit, every withdrawal—so you have a complete transaction history and we can detect unusual patterns that might indicate compromised access or money-laundering activity.

Below, we explain what data we collect, how long we keep it, your rights regarding your information, and how to contact us about privacy concerns.

What we collect on your megapulsa account

We at megapulsa collect different categories of data depending on which features you use. During account registration, we collect your email address, chosen password, full name, date of birth, phone number, and residential address. Once registered, we ask you to verify your identity by uploading a government-issued ID (KTP, passport, or driving license) and proof of address (utility bill, bank statement, or rental agreement). Our KYC team reviews these documents to confirm your identity and location.

When you use megapulsa, we log your activity: every time you log in, which games or markets you access, every bet you place, every chip you win or lose, and every withdrawal you request. We also collect technical data—your IP address, device model, operating system, and browser type. This helps us identify unauthorized access attempts and detect suspicious account behavior. During major events—such as Liga 1 matches, Piala AFF tournaments, or holidays like Idul Fitri and Idul Adha—our systems may flag patterns that deviate from your normal activity so we can contact you to verify unusual transactions.

Identity data

Your name, date of birth, government ID number, and address. We collect this for account verification and regulatory compliance.

Payment data

Your chosen payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We store payment method references but not full card numbers or wallet credentials.

Activity logs

Every bet, game played, withdrawal requested, and login event. We retain these for seven years to satisfy tax and regulatory requirements.

How we use your megapulsa data

We at megapulsa use your data for several purposes. First, we verify your identity and age during KYC to ensure you meet eligibility requirements under applicable law. Second, we process your deposits and withdrawals—your payment method data must be linked to your account to execute transfers. Third, we monitor for fraud: we track unusual login patterns, multiple failed password attempts, rapid withdrawal requests, and other indicators of account compromise or money laundering. Fourth, we provide customer support—when you contact our team via chat, email, or account dashboard, we use your account history to help troubleshoot issues.

We also use your data to improve megapulsa. Our analytics team reviews anonymized gameplay trends to identify which games are most popular, which payment methods are most used in Jakarta, Surabaya, Bandung, and Medan, and whether our mobile app performs consistently across Android and iOS devices. We do not use this data to profile you personally or to manipulate your gameplay—instead, we use it to optimize server performance, fix bugs, and add features that players request.

Our megapulsa data retention and your rights

We at megapulsa retain your data according to legal requirements and operational necessity. Your KYC documents (ID, address proof) are kept for five years after your account closes. Your transaction history—bets, deposits, withdrawals—is retained for seven years to comply with tax regulations and anti-money-laundering law. Your login and activity logs are kept for one year, then deleted unless there is an active dispute or investigation. If you request account deletion, we remove your personal data from our active systems, but we retain transaction records and KYC documents as required by law.

You have the right to access, correct, and request deletion of your personal data on megapulsa. To exercise these rights, log into your account and navigate to the privacy settings, or contact our data protection team through your account dashboard. We respond to data requests within 30 days. You also have the right to request a copy of all data we hold about you—this includes your account details, KYC documents, login history, and transaction records. We will compile this information and provide it in a portable format (such as a CSV file or PDF) that you can download directly.

Cookies and tracking on our megapulsa platform

We at megapulsa use cookies and similar technologies to recognize you when you return to our site and to remember your login session. Essential cookies are required for megapulsa to function—without them, you cannot stay logged in or place bets. Functional cookies improve your experience by remembering your preferred language, theme, and account settings. Analytics cookies help us understand how players navigate our site so we can fix usability issues.

When you access megapulsa via Android APK, cookies work the same way but are stored locally on your device rather than on a web server. Your iOS browser access also uses cookies. You can disable non-essential cookies in your device settings or browser preferences, though this may limit megapulsa functionality. We do not use third-party tracking pixels or retargeting ads—our analytics are first-party only and remain within our own systems.

Third-party processors and data transfers

We at megapulsa use third-party payment processors to handle your deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, your payment app receives your transaction request; our megapulsa servers then receive confirmation that the transfer succeeded. Payment processors see your payment method data but not your full account details on megapulsa. We have data processing agreements in place with all payment partners to ensure they handle your data securely and do not use it for their own marketing.

Our megapulsa servers and backup systems may be located outside Indonesia. This means your data may be transferred to and stored in jurisdictions with different privacy laws. By using megapulsa, you consent to this transfer. We apply the same encryption and access controls to your data regardless of where our servers are located. If you have concerns about international data transfers, contact our legal team through our legal notice page.

Contact us about privacy on megapulsa

If you have questions about how we handle your data on megapulsa, or if you wish to exercise your data rights, contact our privacy team. You can submit requests through your megapulsa account dashboard (Settings → Privacy), via email to our support address (available on our legal notice page), or through our FAQ sectionWe respond to privacy inquiries within 30 days. For urgent matters—such as suspected data breach or unauthorized access to your account—request escalation to our senior data protection officer, which may prioritize your case.

We also have a Data Protection Officer (DPO) who oversees our compliance with privacy regulations. You can contact our DPO directly if you believe we have mishandled your data or violated your privacy rights. We maintain detailed records of all data requests and our responses, so you can track the status of any inquiry you submit regarding megapulsa.

Our privacy policy may change as we add features to megapulsa or as regulations evolve. We notify users of material changes via email and in-app alerts at least 30 days before changes take effect. Continued use of megapulsa after changes are posted constitutes acceptance of the updated privacy policy. This page was last updated in 2026; check back periodically to stay informed of our current data practices.